Our FAQS

  • What is IV Lounge CT?

    IV Lounge CT is a medical spa offering a range of aesthetic and wellness services in a relaxing environment. Our trained professionals personalize treatments based on individual needs.

  • How do you tailor treatments for each patient?

    Each patient is unique, and treatment plans are adjusted based on individual goals and preferences. Our team personalizes treatments to help support your wellness and aesthetic journey.

  • Where can I find your policies and guidelines?

    You can review our Policies before your appointment to understand our guidelines on scheduling, cancellations, and safety measures.

  • How do I schedule an appointment?

    Appointments can be scheduled online, by phone, or in person. We recommend booking as far in advance as possible to secure your desired time.

  • Do I need to provide my credit card when booking?

    Yes, a valid credit card is required to secure your appointment. Charges apply for late cancellations or missed appointments per our policy.

  • Will I receive an appointment reminder?

    As a courtesy, we send appointment reminders via phone, email, or text 48 hours before your visit. However, it is your responsibility to manage your appointment.

  • What is your cancellation policy?

    We require at least 48 hours' notice for cancellations. Cancellations within 48 hours or missed appointments will be charged the full cost of the service.

  • What if I arrive late for my appointment?

    We will do our best to accommodate you, but late arrivals may result in a shortened treatment or rescheduling with a cancellation charge.

  • What if IV Lounge cancels my appointment?

    If we must cancel your appointment with less than 48 hours' notice, any cancellation fees will be waived.

  • What medical conditions should I disclose before treatment?

    Please inform our staff of any medical conditions, allergies, pregnancy, recent sun exposure, or medications that may affect your treatment.

  • Do you accept insurance?

    No, our treatments are elective and not typically covered by insurance. Please contact your provider for details.

  • Do you offer payment plans?

    Yes! We offer flexible payment options for select services and packages. Please inquire for details.

  • Can I bring my child to my appointment?

    For safety reasons, children under 12 years old are not permitted in treatment rooms.

  • What should I do with my personal belongings?

    Please leave valuables at home. IV Lounge CT is not responsible for lost or misplaced items.

  • Do you sell gift certificates?

    Yes! Gift certificates are available in any amount and can be used towards any service or product.

  • Do gift certificates expire?

    Yes, gift certificates expire one year from the date of purchase.

  • Can I use multiple promotions at once?

    Promotions and discounts cannot be combined.

  • Can I get a refund on services?

    All services are final sale. Results may vary, and refunds are not offered. Please refer to our Policies and Procedures for details.

  • What happens if I need a corrective treatment?

    While we strive for excellent results, additional treatments may sometimes be necessary. These may incur additional costs.

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